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Warranty Training
DESCRIPTION Provide training on warranty claims preparation and use of the TEPS Service Warranty Guide plus access to the Caterpillar system to enter warranty claims on-line and truck engine service inquiry.
OBJECTIVES Upon successfully completing this course, the student will be able to:
- Check warranty identification and determine the type of warranty
- Establish warranty labour rate and labour rate changes
- Source Warranty TRG’s - https://truck.cat.com
- Source Warranty Updates - https://truck.cat.com
- Review Parts Warranty expenses, i.e. Labour, Travel, Freight, Shop Supplies & Sublets
- Review Warranty Emergency orders for reman parts
- Review Truck Engine Warranty Statements
- Review SIMSi menu - uploading of EMC download information
- Review On-line "Electronic" training
- Review the On-line Warranty Certification test in E-learning
- Review procedures of preparing a "Clean Claim"
- Check TEPS Warranty 3-day return procedures for cores and parts
- Provide documentation required for warranty claims & audits
- Establish delivery dates and engine miles
- Complete the claim form
- Source Claim codes for reasons, descriptions & SMCS
- Claim for Parts Stock Warranty
- Check for Warranty credits, supplemental claims and cancelled claims
- Review Warranty Performance Reports
- Claim for defective parts stock warranty.
- Locate information in TEPS Service Warranty Guide
- Enter warranty claims on-line, re-submit and do inquiries on warranty claims
- Request service claim reports by claim number, serial number, description, warranty date and delivery date
- Locate by engine serial number, standard and/or extended warranty verification, past repair history and delivery dates
- Locate current service information such as Truck Engine News, Service Letters, PIP’s, PSP’s and Technical Information Bulletins
WHO SHOULD ATTEND This course is for Warranty Administrators, Service Supervisors and Lead Hands. The course is also recommended for Accounting Management for the reports available on warranty claims processed by their Dealership.
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COURSE REGISTRATION:
You may register for courses online by selecting a course, then a date and clicking the "Register Now" button.
Enrollments are accepted right up until 2 days prior to the start date of the course, however, class sizes are limited, so early enrollments are encouraged.
Class schedules are subject to change without notice and a minimum of 10 days notice is required for cancellation. Dealers will be billed for the full fee if cancellation notice is not received within 10 days of course date.
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